Vasp makes an intense effort to prevent non-compliances in its processes and also greatly emphasises proper handling of claims from its downstream clients. It clearly identifies each claim as an opportunity to take swift action to resolve non-compliances, information requests, change order quantities or any other type of contacts that may enhance the commercial relationship with the point of sale.
As such, Vasp has properly trained personnel to interface with the points of sale and is equipped with CRM tools, in particular at its Call Centre, for more effective operation, either measured by faster internal information circulation or by more suitable client relations management.
Assistance Service to Points of Sale
To provide information and clarify doubts, record claims, request prior editions or alter quantities, Vasp has a Contact Centre, available through voice communication (fixed and mobile), email, fax or SMS.
Business days: 08:00 – 19:00
Weekends and holidays: 08:00 – 13:00
The contact centre closes only on December 25.