Vasp’s quality policy goals may be summarised as follows:

Improve services

• Improve assistance to publishers (availability and efficiency)  
• Improve information to publishers (detail and accuracy)

Improve processes

• Reduce distribution claims
• Reduce product defect claims
• Reduce returns claims

Increase confidence within the company

• Improve overall personnel satisfaction
• Reduce the number of non-compliances

Increase confidence outside the company

• Improve overall publisher satisfaction
• Improve general evaluation of points of sale

Comply with company and legal requirements to safeguard all participating parties.